Last updated: May 2026
We collect information you provide when creating an account or memorial, including your name, email address, and pet details. We also collect usage data such as pages visited and interactions with the service. This information helps us improve PetHeavenOnline and provide a better experience.
We use your information to provide and improve the PetHeavenOnline service, communicate with you about your account, and send optional notifications about activity on your memorials. We do not sell your personal information to third parties. We may use aggregated, anonymized data for analytics purposes.
Photos and stories you upload to memorials are stored securely and displayed publicly as part of the memorial page. You may request removal of any content you have uploaded at any time by contacting support. We take care to store your uploads securely and do not use them for any purpose beyond displaying your memorial.
PetHeavenOnline uses cookies to maintain your session and remember your preferences. We may also use analytics cookies to understand how visitors interact with the site. You can disable cookies in your browser settings, though some features may not function correctly as a result.
We retain your account information and memorial content for as long as your account is active. If you delete your account we will remove your personal data within 30 days, except where required by law. Memorial pages you created may be retained in anonymized form to preserve tributes for other visitors.
You have the right to access, correct, or delete your personal information at any time. To exercise these rights contact us at privacy@petheavenonline.com. Depending on your location you may have additional rights under applicable privacy laws such as GDPR or CCPA.
PetHeavenOnline is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us and we will remove it promptly.
We may update this Privacy Policy periodically and will post the revised version on this page. If changes are significant we will notify you via email or a notice on the site. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.
For questions about this Privacy Policy or your personal data, contact us at privacy@petheavenonline.com. We aim to respond to all privacy inquiries within 14 business days.